End User Terms
These terms govern the relationship between Coachbot AI GmbH, Mühlenstr. 8a, 14167 Berlin, ("Coachbot"), and any natural person who accesses the Coachbot platform on the basis of an invitation issued by a coach, trainer, mentor, or coaching organisation using the platform ("Creator") or by a company that has deployed the platform for its employees ("Enterprise Customer"). The person accessing the platform on this basis is referred to in these terms as the "User". By accepting these terms upon first login, the User enters into a contract with Coachbot on the terms set out below.
Roles and Responsibilities
Coachbot operates the technical platform infrastructure through which the Creator / Enterprise Customer makes its coaching programme available to the User. Coachbot is not a party to any coaching or service relationship between the User and the Creator / Enterprise Customer and does not provide coaching services of any kind.
The coaching programme the User accesses is provided exclusively by the Creator / Enterprise Customer, who is solely responsible for its content, design, and delivery. For any questions relating to the coaching programme or its content, the User must contact the Creator / Enterprise Customer directly. The Creator / Enterprise Customer is also the controller responsible for the processing of the User's personal data in connection with the coaching programme within the meaning of applicable data protection law.
Coachbot's obligation towards the User is limited to making the platform infrastructure technically available. Coachbot does not assume any obligation with respect to the content, accuracy, or outcome of the coaching programme.
AI Transparency
The coaching programme the User accesses is operated by an artificial intelligence system. The User interacts with an AI model. Outputs generated by the platform may be factually incorrect, incomplete, or not suited to the User's individual circumstances. The User should assess all outputs critically and seek independent advice before acting on them where appropriate.
The platform is not a substitute for professional medical, psychological, therapeutic, or legal advice and must not be used as such. If the User is in a crisis or requires immediate professional assistance, the User must contact the relevant emergency services or a qualified professional without delay.
Minimum Age and Formation of Contract
Use of the platform is permitted only to persons who have reached the age of eighteen. By accepting these terms upon first login, the User confirms that this requirement is met. If this confirmation proves incorrect, Coachbot may terminate the User's access with immediate effect.
The contract between Coachbot and the User is formed upon acceptance of these terms at first login. No payment obligation towards Coachbot arises from this contract.
Rules of Conduct
The User may use the platform exclusively within the scope of the coaching programme made available by the Creator and for lawful purposes.
The User must not use the platform to create, transmit, or store content that is illegal under applicable law, pornographic, glorifies or incites violence, constitutes hate speech or discrimination on the basis of any protected characteristic, depicts or sexualises minors, or facilitates harassment or any other unlawful activity.
The User must not attempt to reverse engineer or decompile any part of the platform, circumvent or disable any technical protection measure, or manipulate the platform in a manner that exceeds its intended use.
The User must not use the platform, or any output generated by the platform, to conduct or facilitate any of the following:
Benchmarking or systematic evaluation of the underlying AI model or its capabilities in a manner that is designed to serve the development of a competing product or service;
automated or systematic extraction of data, content, or platform structures, including by scraping, crawling, or any other extraction method;
attempts to reconstruct, infer, or extract prompt templates, system configurations, or model parameters used or implemented by Coachbot; and
the use of platform outputs or platform data for the training, fine-tuning, or evaluation of any AI model that competes, or is intended to compete, with any Coachbot product or service.
These restrictions apply regardless of the technical method used and regardless of whether the relevant activity is carried out directly or indirectly through a third party.
Access Credentials
The User must keep their access credentials secure and must not share them with third parties. If the User becomes aware of or suspects any unauthorised use of their account, they must notify Coachbot without undue delay at support-chat@coachbot.ai]. The User is responsible for all activities carried out through their account that result from a failure to keep their credentials secure.
Term and Termination
These terms take effect upon acceptance at first login. The User's access to the platform continues for as long as the Creator or Enterprise Customer maintains the programme through which the User was invited.
The User's access ends automatically when the Creator or Enterprise Customer terminates or discontinues the programme, or when the Creator's contractual relationship with Coachbot ends. Where this is within Coachbot's reasonable control, Coachbot will endeavour to give the User reasonable advance notice.
Coachbot may terminate the User's access with immediate effect if the User commits a material breach of these terms. Where the breach consists of conduct described in § 4 para. 2 or para. 3, no prior notice is required.
Any questions relating to the User's personal data must be directed to the Creator as the responsible controller.
Governing Law
These terms are governed by German law. Where the User is a consumer within the meaning of applicable law, mandatory consumer protection provisions of the law of the User's country of habitual residence apply in addition and take precedence over these terms to the extent of any conflict.